It has 500 miles on it. He lives with his wife Jacqui and their occasional office-dog Siri in Northern Virginia. They have there own glass installers so they know the product. I am so frustrated. “Post-repair scanning and diagnosis of the vehicle is necessary to ensure that the vehicle’s safety and driver-assist systems are operable and fully functioning,” according to Mercedes Benz statement. Also my parking brake does not release all the way every time. I live in fear that I’m going to get another crack from a piece of gravel. I own the car so I have minimal coverage with maximum deductible. I don’t think my insurance will pay for it. Ok that was just bad luck I thought. I’ve been driving for 44 years and have only had to replace two windshields prior to owning this vehicle. The dealerships and Mercedes are aware that it is a problem and have been replacing it under warranty. I have merely removed the RR tire of my 2001 S500 and done it in a parking lot. Mark Douglas Trading in the Zone. As for the issue if the quality of the glass is efficient, the glass industry as a whole question the weight and use of electronic equipment attached to the glass and the amount of strain it may put on the windshield. Im scarred to pay all this money to have it done again in 2 months! It did and he just told me well I will have to change it.The problem is the crack snakes up if you put your windshield warmer on which means if I don’t change the Windshield I can’t drive it in the winter months. It has had stone strikes but no chips. Jeff Brown can be best described as the founder, head writer, and chief investment analyst for Brownstone Research, a company focused on bringing up-to-date investment news and advice in markets which you can profit by through key moves in the stock market. A few months later while driving I must have been hit by a rock I didn’t even hear a thing and my windshield is cracked from one end to the other. Can’t see through the windshield when it rains due to blotchy spots. I had my car detailed in 2016 and when I got the car back, I noticed what looked like smudges on my windows. How do I get a OM part installed ??? He came to DWM in December 2014 from USA Today. The post-repair scan will also help to ensure that a comprehensive repair has been performed.”. Can companies subrogate for Comp claims, Any guidance – I am tight on money but I want everything to work. deductible end up end up costing me out of pocket $1029.82. The service manager got in and was back out within 10 seconds and said he didn’t know how I was even driving it and that he “never wanted to get in that car again”. It was a small rock, I parked my car in the garage, came out, it spread to crack as long as dollar bill quickly. Does anyone know if I can put a claim thru. I had the same problem on my 2017 Mercedes C300. I don’t want a new windshield because you guys have convinced me that MB cut corners on glass as some point including their replacement glass but I am thinking older models might be thicker or something. They put it on last week and the check engine light was still on. First I did my research on it OEM vs Aftermarket. Part numbers can be tricky as they don’t always match up the way you think they would. Now they finally work perfectly! My GLK 350 Windshield has a crack. pretty sure it was the car in front of me that did it. Sitting in the driveway after the first snow the windshield cracked. You get me? And the National Highway Traffic Safety Administration (NHTSA) is requiring ADAS to be standard in newly manufactured vehicles; for example, by 2018, all new cars must have rear-view cameras. I am going to have to sell my 2016 S550. I called Mercedes and wanted it replaced . It’s ridiculous when I hear their commercials. I think it was coming from a U-haul truck going in front of me. I am on second windshield in less than a year for my 2017 GLC300. So what exactly is an onboard diagnostic system? Contact info@glass.com. I said something to the service person and he proceeded to try and get what looked like smudges off the windows. (The cracks just appeared without my knowledge of any provocation). 2015 550S in Tucson has had 5 windshields (4 replacements OEM) I-10 has had much long-term roadwork resulting in much public outcry regarding windshield damage. There is no rock that could even get where the crack started. Even the smallest of rocks leave damage. I even didn’t hear anything from a rock hit. Now here comes the issue, called my insurance company GEICO about replacing my windshield. A rock hit my windshield a few days ago, and I watched the crack expand before my very eyes. Glass people tell me it is the original factory glass and this is the first time it has been marked at all. I’ve owned 4 Mercedes and this is the first crack of any size I have gotten. To be fair, my earlier beemers were actually good cars. The windshield has many small I’ve had two chips/cracks in my 2014 E350, caused by minute impact. Everything was good for 5 months with no issues. It causes eye strain, nausea, and headaches and is extremely unsafe to drive. Time for a class action lawsuit. Mercedes has lost its direction. I had 6 different auto and glass companies that don’t know each other to look at the specs all over the windshield and they told me to take the car back to the dealer because they had never seen anything like it and there are no indications from the looks of the car that anything hit the car or debris hit the car. This is just not safe to drive. I’m planning to share this thread to FB! After reading all these comments, I am surprised that I have not yet heard about a class action suit or recall for MB windshields. For example, eye color can be modified in something that you CAN see, whereas, modifying the risk of disease would be an example of a trait you could not see. I thought the smudges were gone but when I left out of the garage the sunlight showed the smudges were not gone so I called back after I left and told them about and scheduled another appointment. They thought the MB glassed that installed all models was bad material, and not very good compares to the other car brands. I took delivery of my 2019 SL 450 in October. What is wrong with MB designers? If you have any info on what I can do about this, let me know. My 2012 Mercedes slk350 got a crack in the windshield. How can this be? I have filed a lemon law claim under the Texas DMV site and will try to get it fixed one more time, if that does not work, then I will have to get rid of the vehicle. He said he could forward the information to the powers that be -but could not guarantee a response. I believe the quality of Mercedes have dropped tremendously over the years. GEICO (via Safelite) will pay a total of $288 for $1439 for OEM glass. I bought a certified preowned Mercedes in 2015 and you guessed it the first week I was on the freeway and hit by a rock and my windshield got a star crack. It was put in the vehicle by the car manufacturer during the manufacturing process. Thank you. January 22, 2021 UTC: 2:05 AM. I have put some money in needed maintenance which was expected. There were several cracks in that window but I chalked it up highway driving. I just called the MB customer care line and reported my concerns. I’ve had Mercedes in the past a 2013 C class and got 2 cracks. They are set at the margin, by the marginal buyer. Glass.com attempts to provide accurate information but cannot be held liable for any information provided or omitted. Plus then I have to worry about another crack! We CANNOT use the incorrect part in any vehicle – but we are still in business! The rate then moves against me to 1.3480 giving a loss of 20 pips. As an active angel investor in early-stage technology companies, he has access to information the public never sees. Jeff Brown is just who you've been looking for. I was very surprised to see that such a small rock would cause my windshield to crack. Count me in if anybody wants to file a class action. If you have an opportunity to get involved before the shares are available, it could be extremely lucrative for you. It’s soft as … It is insane and it is enough to say bye to the automaker. Imagine the disappointment in MB! Glass is designed to the car for crash. With all of the financial gurus touting their ability to predict the hot stocks in the tech and bio space, it has been Jeff Brown that has been most consistent in picking winners. rights reserved. I know our freeways can be a haven for finding couches, bbq grills, mattress, clothes, spare tires, enough junk to furnish a studio loft and as such these windshields should be able to stand the test of time (3 years). 24 yrs installing glass in vehicles all windshields have to conform to D.O.T. It certainly possible for independent installers to obtain OEM parts however and is fairly common practice. Within a few weeks the little crack, spread across my windshield right at my eye level. I questioned the quality of the windshield but they insisted it just “hit at the right spot”. Prior to joining DWM, Trey was a multiplatform editor and writer in USA Today's Life section from September 2000 to December 2014. I like the idea of a class action suit. I noticed it on the first day I received the vehicle but did not want to tell my husband because I did not want to complain. Either Mercedes owners have really bad luck or there is a defect in the glass and tempering Mercedes uses. Lexus GS, BMW 535i , Range rover Sport, Chrysler 300c and Grand cherokee SRT and never realized Winshields needed changing. Trey is a 1988 graduate of Appalachian State University in Boone, N.C., with a bachelor’s degree in Communications. I’ve been a car owner/driver for 46 years and never had to replace a windshield!  You should always work with a licensed, insured and reputable glass shop that can assess your specific needs and local building codes and offer professional services. Aftermarket glass refers to glass that’s made for replacement purposes, usually by companies other than the one who first made the glass for the original car. I now have had at least five ‘hits’ even though I only drive on paved highways. When the sun is out, I am on pins and needles. I have a 2018 GLA . Bought a brand new GLA 250 4 Matic in May 2015. Getting it done by dealer was a no brainer. Bought brand new in June 2016 and I have had to change it twice and fixed a big crack 4 times. This paper. Yesterday night, I found a crack on passenger’s side about 6 inches. No Windshields changed. Currently I own a 2016 GLE350 and a 2015 C300. READ PAPER. I would have said once sold I will never buy a Benz product again. I have confidence in this dealership to make it right. “To promote and maintain its rigorous standards of quality and safety, if a collision repair is necessary, MBUSA strongly recommends that all repairs be performed by a certified technician using only genuine Mercedes-Benz Parts,” reads an excerpt from the company’s six-page statement. There are currently no open recalls for the 2014 MB Sprinter van. The problem is I already bought a 2018 AMG Gtc. Also let me know if I am the only one with this problem and if not, what did you do about it and did you get a resolve in the matter? I contacted mbusa a filed a report with consumer affairs. The Mercedes Benz position statement also provides guidance for recalibration of on-board systems and Advanced Driver Assistance Systems (ADAS), such as cameras, rain sensors, antennas and heating elements. 2 weeks later i recieved another peck but this one split so disappointed i have driven a hyundia for 10 years and never had this problem with windshield issue. Merceds Benz Dealer reginonal manager said that the defects in the windshield were caused by pebbles in the road while I was driving. Editor, The Near Future Report, Founder of Brownstone Research and Exponential Tech Investor. Later that day I got a call indicating that this is not an isolated problem and the dealership is notifying Mercedes USA about the issue. You are basically trading on Margin, if I understand that correctly. Smh. A pre ipo code play could be your ticket to early retirement. Ok.i am guessing most not all the people above live in California lol. Today, onboard diagnostics often involve computer chips and other high-tech touches, which allow the driver or a technician to rapidly identify and remedy malfunctions within the vehicle. The GIECO agent said they only reimburse for OEM glass if its within the first two years of manufacture date. I’m starting to think these are thin faulty windshields that will chip with the slightest pebble. An aftermarket windshield is no less safe than an OEM windshield. Why Am I Seeing Tiny Specks in My Windshield and…. Jeff Brown received a BS degree (Bachelor of Science) in aeronautical and astronautical engineering from the prestigious Purdue University, located in West Lafayette, Indiana. Took to the dealership and of course they found a tiny “hit” and said “well it must have just hit at the right spot”. Download. Use Glass.com to find a reputable shop in your zip code who can guide you through the process. Mark Douglas Trading in the Zone. Two of the hits have been spot repaired by one of those mobile glass repair kiosks which have helped to stop cracks from spidering. Editing DNA alters how the edited organism directly affects the physical traits. Thanks for the question Moe! My 2015 S550 is at the dealer while under warranty – the windshield had minor pitting from normal driving until yesterday when it cracked while parked outside- I believe the glass is defective- mb is giving me a very hard time accepting responsibility. decal and all! They have replaced it twice before. I’ve been driving for 26 years with lots of highway driving. These also can optimize air-conditioning performance and improve fuel economy. So far I’ve only invested $300 and that is money I would lose at the casino. This is very strange, but my Mercedes just got a crack that spread fast after a rock hit it in the highway. We took the vehicle out of the garage the other day to go Christmas shopping and found a crack that runs from the dash below the lower passenger side at a 45○ angle for approximately 8 inches. Geico glass coverage paid for an aftermarket replacement through safelite. Hope they call me …but it’s a big hope! We used the PermaPlate insurance purchased with the car to replace the glass through Safelite. I escalated the issue because these thousands of specs on my windshield are blinding when driving at a certain angle when the sun hits them and actually momentarily blinds you while driving which is a very frightening experience. They got nicked and the glass guys fixed them. As a matter of fact no rock has even hit on the area of that crack. All rights reserved. There are very few Mercedes for sale that are over 8 years old. This isn’t “pre accident condition” as per Geico’s claim. 143 Pages. These include things such as as solar glass coatings, which provide protection from the sun’s rays and reduce heat levels inside the car. My prior Mercedes E550 had three replacement windshields due to cracks. Required fields are marked *. Thirdly, glass is GLASS. This is outrageous. That’s outrageous. the manufacturing of the glass. In the time I’ve had this car it’s been hardly driven because of other issues it’s had so after reading all the other comments I really think the Mercedes glass IS defective. Download PDF. Rocks are everywhere some w/s are just at the perfect hit area and some just have the rocks hit and will deflect and some like a jeep wrangler. All my friends told me. These include: Slight misplacement of mounting brackets, minor distortions in glass, or even minor cosmetic failures in the black frit pattern. I thought initially when I got hit the first time that this windshield was flawed and after reading all of the comments on this site now I’m sure of it. November, 2018 I got star crack on my windshield from a small stone. One thing is for sure: Expect to pay more for using OE glass in a Mercedes windscreen replacement. Looks like the windshields are not reliable! Good engineers would not design a vehicle that would require hours of labor to replace a fuel filter. Am worried how much that is going to cost me here in Western Australia, even using non-OEM glass. It’s soft as a paper. The auto industry hasn’t had problems with motor mounts wearing out for decades. They are ripping you off. I am going to get to the bottom of this and report this issue to my insurance company. In 2016, he won a silver medal from the American Society of Business Publication Editors (ASBPE) Awards of Excellence for the Mid-Atlantic Region for a 2015 feature article on the lack of skilled labor in the door and window industry. Jeff Brown is a high-technology executive with 25 years of experience. This includes thickness, weight and dimensions. ADAS includes technology such as collision avoidance, surround view, lane-departure warning, cross traffic alert, park assist and heads-up displays, in which crucial vehicle data such as speed is  projected onto the windshield. At less than 50,000km with 2 cracks, I thought that there must be something wrong with these cheap windshields and found this blog describing a familiar theme. Windshield replacement for vehicles with driver-assist sensors (including rain/light sensors) located in the windshield; Vehicle collisions, regardless of the appearance of damage, and; Removal and/or replacement of exterior components, bumpers, SRS sensors, parking sensors, driver-assist system sensors and cameras, wiring harnesses, vehicle control units, seats or interior trim panels. My relatively bargain priced Jeep Latitude has zero cracks, zero replacements. Finally, the windshield supports your vehicle in the event of a roll-over incident. The windshield has the rain sensors. I did call and leave all my info. He also manages DWM's social media accounts on Facebook, Twitter, LinkedIn and Instagram. That way, the driver doesn’t have to look down as often. There is definitely a Mercedes windshield problem, reading all the complaints. I just had my windshield replaced by Mercedes. Examples of those types of companies are: Qualcomm, NXP Semiconductors, and Juniper Networks. I waited and waited for the call that I never got and when I tried called and left several messages, I received not return calls. Simply type in your zip code here https://www.glass.com/auto/windshields and we’ll provide you with instant quotes from any reputable providers in your area. I own a 2014 e350 sport and am on my 3rd chip. And if Mercedes is now doing the same thing, I will now start what I have long sworn never to do – buy Japanese. stadards as far as safety concerns. Some mention on this thread class action lawsuit I am not sure but…. But our more pressing issue is that our “check engine light” has been on for several months now. now i have a star crack that must be replaced. Deepak Wave. I have 6 cars. Seeing all the comments really worries me. That is not acceptable. According to this MBWorld thread, it is likely related to the satellite radio unit which needs to be reset. I have a 2004 S430 that I bought in Fla. 3 years ago. When I returned to fix the problem, the service person tried again. He directed me to the website – to voice my complaint, and I “might have a better chance for a response”. So it must be ghosts! I think the thickeness is only 1 mm. I’m sure that Something is going wrong with MB windshield quality. It for sure is not good quality. Before that, he worked for more than 10 years covering news and sports at daily newspapers in North Carolina.
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