The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Contact our support team. H1. Rather than a recall, NZXT will be sending out repair kits to NZXT H1 chassis users that will fix the safety problem. Sale. Johnny Hu, CEO of NZXT, has apologized to customers with … save. I submitted a ticket and they replied back, however after some messages, they stopped replying. Kraken X Series. We at NZXT’s customer service team are PC gamers ourselves, therefore, we believe in providing our deserving community superior customer support. I am having issues with the led strips in my hue+. NZXT is offering amazing bargains all year round. 0 comments. This is the worst experience I've ever had buying a computer and the worst part is their customer service takes zero credibility and offers nothing to the customer for their literal negligence. H510 Elite. View All; Kraken Z Series. At this I’m frustrated and just want my part. Build your own. I have used cam on two different systems, one with a Intel 6700 K CPU with a z170 motherboard and now with 8700 K and a z370 motherboard and cam has been perfectly fine on both systems, New comments cannot be posted and votes cannot be cast, Looks like you're using new Reddit on an old browser. It's been a month, NZXT. Proof of purchase is required for warranty service. #FEEDBACK. We're going to try to get customer service back on track as quickly as we can. Submitted an email through the contact section of their website and have yet to hear anything back up, not even a confirmation that my message was submitted successfully or a ticket number or anything. All I want is a refund for my case. After 2 weeks my graphics card experienced full failure. report. Change Country. I did this and my fans now work fine. Justin Robey. My teams are responsible for our hardware products; the development of manuals, web content, packaging, etc. Cookies help us deliver our Services. Employer’s Liability Insurance; Contractor’s Erection/All Risk Insurance; Fidelity Guarantee; Fire and Allied Insurance; Group Personal Accident; Machinery Breakdown; Money Insurance (Cash in Transit/Safe) Motor Insurance; Public/Product Liability; Travel Insurance; Burglary Insurance; Downloads. Products and Services. If I don't hear anything back by tomorrow I'm starting the charge back process. i need to replace the front panel of my s340. 294 Votes. Customer Service. My name is Jim Carlton and I’d like to introduce myself. Computer Cases. Shipping was not too bad either considering I am in Canada one week for my pump to get there and one week for the new unit to arrive. I can only speak for the NZXT AUS customer service and it was excellent. Premium Compact Mid-tower ATX Case with AER RGB fans. 35% Off Any Order. Offer ends soon! Kraken X Series. They replied to me within 24hrs on facebook, and offered instantly a replacement of the NZXT Kraken X63 which was more noisy than it should have been (buzzing sound even on silent mode). Kraken X Series. Who Is Protected. Customer Support; Create a ticket; Company; Careers; News; NZXT Press Contact ; H-Series. This is ridiculous. I've submitted an RMA ticket on 11-15-16 and shipped my parts in and now it's 1-21-17 and I still haven't been notified of when I'd get my items, that's 2 months and counting. NZXT BLD Support Center; Technical Support; Upgrading your BLD system; Articles in this section. H510 Elite . Add Selected to Cart . I’ve been in contact with the rep but he’s been incredibly vague. Expires: February 28, 2021 20 used. I am in the same boat. ON OFF. All non-NZXT branded refurbished products carry a 30-day warranty. Los Angeles, CA – July 17, 2018 – NZXT today announces a new line of digital ATX PSUs designed to provide PC builders with real-time power monitoring and control. Any Category . HELP NZXT CUSTOMER SERVICE. Useful. ON OFF. And they paid for the shipping I've had a lot of warranty work done on other computer parts where I have to pay the shipping so that was a nice touch. Powered by CAM, you can select from a wide range of preset and reactive modes to customize the look of your build. Reddit user EV-Simon posted photos of what happened to his H1 case, demonstrating the damage caused. On Sale. Total: $2,756.90. Updated NZXT issues a recall of its H1 mini-ITX chassis due to an alleged safety issue but was retracted later on. If you run into any issues with your retailer, please contact our Customer Service team. Specifications; Size: ATX Edition: C-Series C650 Wattage: 650 W 80 PLUS Certification: 80 PLUS Gold Max. I'm saying this is for Canadian customers primarily but based on the other reviews I'm reading heed this warning: DO NOT BUY NZXT. View All; Kraken Z Series. Facebook Twitter Reddit. Computer Cases (251) Fans & PC Cooling. Description. AMD Motherboards (2) Manufacturer. AIO liquid cooler with 2.36" customizable LCD display. Customer service is pretty bad. Ya the best way to contact them is through their online chat or calling. No company would ever do that lmao, none at all. SFF Case with PSU, AIO, and Riser Card. SFF Case with PSU, AIO, and Riser Card. They confirmed they would send a replacement and took my delivery details but I have not received anything from them. H510 Elite. Department. If you'd like more information about this matter, please contact our customer service team so they can assist you by emailing h1support@nzxt.com. The Kraken Series brings advanced cooling and amazing visual effects to your gaming PC. Press question mark to learn the rest of the keyboard shortcuts. Customer Support; Create a ticket; Company; Careers; News; NZXT Press Contact ; H-Series. Press question mark to learn the rest of the keyboard shortcuts. I had submitted a ticket a week ago and got my stuff sorted within 4 days, but what i found that worked best for me was calling or online chat. share. Get Deal. Shop now for your need and take advantage of this great discount - 35% Off Any Order. Why have the customer service reps been giving me the run around with my tickets? Premium cases with CAM Powered features . Shipped By Newegg. 81% Upvoted. World Class Customer Service In addition to their fantastic customer service and support teams, NZXT provide a 10-year warranty for the C-series PSU allowing you to game freely without worrying about your kit giving up on you. There are many types of PC users out there. ON OFF. Our values. NZXT Ultimate Next Gen PC Giveaway. NZXT is committed to serve our customers with the highest quality of service that we can provide. I still havent had my ticket answered to even though they fixed it through the chat. ; and for customer support. Share. being stuck without a cooler for 2 weeks... not so much, I actually just sent my faulty x61 and because of the long RMA times I had to do an advanced RMA. NZXT (373) AMC (Arrow Micro Corp) (2) MSI … Water / Liquid Cooling (125) Motherboards. Vee 1 review. Win win attitude “We put our customers first”. Home; Search Results: "NZXT" "NZXT" Did You Find It? Adding Memory; Adding another Storage Device ; Updating your NVIDIA GPU Drivers; Windows automatic upgrades on my BLD gaming PC; Adding another Storage Device Lauren K. December 20, 2020 13:29; Updated; Follow. I had to resort to using reddit in order to find out what I could do to fix the issue, seeing as the NZXT customer support failed to get back to me quick enough with the correct information. Up to 50% OFF w/ Nzxt Discount Code Reddit. Date Published. How do I maintain my BLD PC? I am having issues with the led strips in my hue+. He diagnosed my issue as a faulty graphics card and created an Advanced RMA to replace my broken card. Customer Service. Sold by Newegg. https://newegg.io/3c7dbab. Select All. NZXT KRAKEN CPU hydro coolers with RGB lighting control. Premium cases with CAM Powered features. I have been trying to contact them since but all my emails go unanswered and no one answers on their live chat. I paid the 8 dollar shipping but never got it shipped. Through a rather short Reddit post, NZXT has urged H1 owners to reach out to the company's customer service team through the h1support@nzxt.com email. Premium Compact Mid-tower ATX Case with AER RGB fans. The Warranty covers only NZXT products purchased by the original consumer. If you purchased your H1 from NZXT or NZXT BLD then we will honor any request to return it for a full refund. Premium cases with CAM Powered features. I used both for other things questions got them answered right away. 11/29/20: We published a blog post which provides more information about this issue and addresses the frequently asked questions from this thread. I have been waiting since Friday for a tracking number. Customer Support; Create a ticket; Company; Careers; News; NZXT Press Contact ; H-Series. Change Country. ON OFF. Free Shipping. Compare NZXT Kraken X62 vs NZXT X63 | B&H Photo Press ↵ Enter for Accessibility for blind people who use screen readers Press ↵ Enter for Keyboard Navigation So the pump on my Kraken x52 died on me, I contacted customer support told them what I did to troubleshoot it and they just took my word on it and started the RMA process, any questions I had they got back to me always in one business day. I contacted them regarding a damaged H440 side panel on November 30th. 5 comments. Premium Compact Mid-tower ATX Case with AER RGB fans. The E Series lineup includes 500W, 650W, and 850W models, all 80 PLUS Gold certified. SFF Case with PSU, AIO, and Riser Card. I haven't gotten one straight answer from a single agent. submit a request faq. Act now while offer lasts. Anyone else have issues with their customer service? Gotcha, thanks, I'll try those routes and see if I have better luck, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Another NZXT customer service review. By using our Services or clicking I agree, you agree to our use of cookies. i might be out of line but sending you a replacement right away and you returning your device once you get the replacement, that's what i would consider good customer service. We continue our … Home; PC Builder; Completed Build beta; NZXT Ultimate Next Gen PC Giveaway ; Selected Products . H1. I bought my NZXT BLD PC 5 weeks ago. October 20, 2020. Anyone else have issues with their customer service? So the pump on my Kraken x52 died on me, I contacted customer support told them what I did to troubleshoot it and they just took my word on it and started the RMA process, any questions I had they got back to me always in one business day. In the end, I found out you need to download NZXT’s software known as CAM in order for them to light. After sitting with an NZXT customer service agent by the name of Matt. Enjoy best price with those hand-picked promo codes and deals for nzxt.com. AIO liquid cooler with 2.36" customizable LCD display. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer. Submitted an email through the contact section of their website and have yet to hear anything back up, not even a confirmation that my message was submitted successfully or a ticket number or anything. Was a fan of NZXT products but now off to another brand , the customer service experience is crap so i hope you never need it. I joined NZXT at the beginning of January as the head of product marketing, with three departments reporting to me. Cookies help us deliver our Services. H1. At the end of December I made an order through customer service for a replacement cable management bar for my s340 elite. 149 Comments. If you purchased from another retailer we can offer a PCIe Riser replacement but otherwise you will need to return to the point of purchase to request a return. Thank you and we apologize for the inconvenience! NZXT customer service? Reply. View All; Kraken Z Series. AIO liquid cooler with 2.36" customizable LCD display. hide. Copy. By using our Services or clicking I agree, you agree to our use of cookies. Please help I don’t know what to do at this point. Expire Soon 68 used.
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